Payment

• I see a charge on my card but my order has not shipped. Why?
• What credit cards do you accept?

Shipping

• What is your delivery time?
• What is your shipping rates outside the continental United States?
• Does LogoUp ship to Canada?
• How do you ship my order?
• What are your shipping rates like?

Logos/Graphics

• Is there a logo set up fee for embroidery if I reorder?
• Will I see a proof of my logo before it is put into production?
• What about trademarked logos?
• How will my logo look on different color hats and shirts?
• Are there any restrictions on the size or detail of my logo for embroidery?
• Are there extra fees if you have to tweak my logo for embroidery?

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Ordering

• How do I know the status of my order?
• What's the ordering process like?
• Does the listed price on each item include embroidery?
• What is the minimum order?
• What is the "/pbag" charge on my order?
• What is the "/pthread" charge on my order?

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