A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your order A Pre-authorization is not a charge to your account, it is a hold on those funds. Your card is charged once at the time your order ships. it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our site.
I see a charge on my card but my order has not shipped. Why?
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